What happens during the visit?
The technician examines the appliance and diagnoses the problem. The starting rate includes travel, diagnosis and the first 15 minutes of labour. Extra time and parts are separate and discussed first.
When is the appointment confirmed?
A request is the first step. Witgoed Brigade confirms the visit and availability with you. Some faults require parts or a follow-up visit, which will be discussed.
What if I choose not to repair?
The visit and diagnosis are still covered by the starting rate. You can weigh any proposed repair against the age and condition of your appliance.
Read the full rate information.
What does the starting rate include?
Travel to your home, diagnosis and the first 15 minutes of labour. Additional labour is €19.50 per 10 minutes; parts are separate. Extra costs are discussed before work proceeds. See the full rates.
How soon can a technician visit?
Availability depends on your appliance, location and the technician’s schedule. The technician confirms the appointment with you. For an urgent visit, agree on availability and the urgent rate in advance.
Is the repair covered by a warranty?
We offer a three-month repair warranty, subject to the current repair terms. Your technician can explain how it applies to your repair. Read the current terms (in Dutch).
Should I repair or replace my appliance?
A diagnosis helps you weigh the repair cost against the age and condition of your appliance. The technician discusses the options with you before carrying out extra work.
